Privacy Policy

At Shepherd Fence, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Request a quote or consultation through our contact form
• Call or email us directly
• Subscribe to our newsletter or updates
• Provide feedback or reviews

This information may include:

• Name
• Email address
• Phone number
• Mailing address or property address
• Project details and preferences

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and browsing actions, including:

• IP address
• Browser type and version
• Operating system
• Referring website
• Pages viewed and time spent on pages
• Date and time of visits

How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide requested quotes
• Schedule consultations and installation appointments
• Communicate with you about your project
• Send you updates, newsletters, or promotional materials (with your consent)
• Improve our website and services
• Analyze website usage and trends
• Prevent fraud and ensure security
• Comply with legal obligations

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

Service Providers

We may share your information with trusted third-party service providers who assist us in operating our website and conducting our business, including:

• Email service providers (e.g., SendGrid)
• Web hosting services
• Analytics services

These service providers are contractually obligated to keep your information confidential and use it only for the purposes for which we disclose it to them.

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, subpoenas).

Business Transfers

In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small files stored on your device that help us:

• Remember your preferences
• Understand how you use our website
• Improve website functionality and performance

You can control cookie settings through your browser preferences. However, disabling cookies may affect your ability to use certain features of our website.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure server infrastructure
• Encryption of sensitive data
• Regular security assessments
• Access controls and authentication

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including:

• Providing our services to you
• Complying with legal, accounting, or reporting requirements
• Resolving disputes and enforcing our agreements

When we no longer need your information, we will securely delete or anonymize it.

Your Rights and Choices

You have certain rights regarding your personal information:

• Access: You can request access to the personal information we hold about you
• Correction: You can request that we correct inaccurate or incomplete information
• Deletion: You can request that we delete your personal information, subject to certain legal exceptions
• Opt-out: You can opt out of receiving marketing communications by following the unsubscribe instructions in our emails or contacting us directly
• Restrict Processing: You can request that we limit how we use your information

To exercise any of these rights, please contact us using the information provided below.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to read the privacy policies of any third-party websites you visit.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Compliance

We are committed to complying with applicable privacy laws and regulations, including but not limited to:

• California Consumer Privacy Act (CCPA)
• General Data Protection Regulation (GDPR) for European visitors
• Other applicable state and federal privacy laws